What should I bring to my lesson?
Towel, goggles, wear sunscreen, wear your swimsuit to the pool.
How long should I arrive before my lesson?
Five minutes prior. Please wait outside the pool gate and the instructor will come get you when ready.
Are there bathrooms?
We only supply a bathroom for emergency uses (NOT TO CHANGE.)
Where can parents go during the lessons?
We provide seating right beside the pool, you are more than welcome to sit there, but if your child does get distracted very easily we also have a gazebo where you have a view of the pool but harder for the children to see you. You are also welcome to leave if you wish.
When do I know to move my child for a longer lesson?
We recommend to start with 30 minute lessons unless you are a returning member who had 60 minutes, or we have assessed if your child(ren) can handle a longer lesson. We find attention spans may vary per child. Sometimes coming more frequently is best.
How do I pay?
Swim lessons are $22 for a 30 minute lesson per child and $44 for a one hour session per child. Payments are due the SUNDAY before your lessons that fall from Monday to Sunday of the next week via e-transfer to puslinchswimlessons@gmail.com (password: swimming). What if there is thunderstorms?
Thunderstorms we only cancel if at our location there is a storm. Sometimes the weather isn’t the same in Guelph as it is in Puslinch. If we know in advance, we will do our best to try to reach out and move a lesson to a different day, if possible. If during a lesson, we hear thunder, we will sit out for 15 minutes, if no more thunder the lesson will proceed. If thunder continues, lessons will be postponed to another day. This means we could run 15 minutes behind in a day. Please be understanding. You will only be charged for the amount of time your child was in the water.
How do you handle cancellations?
Cancellations can be made up to 24 hours through your online account. It is your responsibility to login and cancel. If you are cancelling with less than 24 hour notice, you need to notify us and you will be charged for a missed lesson. Understand, we pay instructors to be there for a time.
How can I view my current bookings?
Click "My Lessons", here you can view your lessons booked and you have the option to cancel a booking if more than 24 hours notice.
Not receiving emails?
Be sure to check your junk inbox. If you still can not find an email, contact us.